As we say goodbye to 2019 and start a new year and a new decade, I wanted to take some time to reflect on some amazing experiences I have had. Some of you may or may not know …
Read moreCategory: Customer stories
Jeff presents vision for SlapFive on blockchain at TechStars 3 years ago
Jeff participated in the February 2018 TechStars Startup Weekend: Blockchain Edition where he and a team put together and validated a concept for customer stories to build trust as a peer-to-peer network on the blockchain.
Read more
Advocamp 2017 Should Be A Wake-Up Call for Advocate Marketers 3 years ago
I’ve been doing customer advocacy since, well, let’s just say long before advocate marketing was a “thing”. I just called it marketing, the most effective form of marketing. How do I know that? Because in those 25+ years, …
Read more
Shift from Paid Customer Advocacy to Earned Customer Advocacy - Part 1 4 years ago
If you go to TripAdvisor to check out a vacation resort, and you know the resort paid its guests or offered free spa services to get them to write 5 star reviews, how much trust do you put …
Read moreJeff's interview on the Allbound Podcast on Customer Voice in the Channel 4 years ago
I had an invigorating conversation with Jen Spencer from the Allbound Podcast, where we talked about the unique challenges of capturing and unleashing the customer voice in a distribution channel environment. There are challenges both for the vendor …
Read moreWebinar with Salesforce.com - watch replay here 4 years ago
I had the pleasure of being featured as a Marketing & Sales expert guest on Salesforce.com’s Data.com Connect Webinar Series. On the webinar, I shared my experiences running the customer voice program at Forrester, talked about why the …
Read more
WebJam summary; Watch the replay 5 years ago
We got some great feedback on the WebJam that David Meerman Scott and I did on November 3. One attendee said that this convinced him to put customer proof tactics aside for now and come up with a …
Read more
Join David Meerman Scott and Jeff Ernst for a "webjam" on customer voice 5 years ago
David Meerman Scott and I are doing a “webjam” next Thursday, November 3 at 2:00 PM ET, entitled “Win and Retain More Customers in 2017 by Unleashing Your Customers’ Voice”. We’ll talk about why and how to unleash …
Read more
It’s time to reinvent the classic customer case study 5 years ago
I’m guilty of it too, I’ve created over 100 of them in my career. Now it’s time to reinvent the classic case study. Why? The biggest reason is because buyers don’t want to read them, as they rarely …
Read more
Buyers want a crystal ball, not a snow globe 5 years ago
I wasn’t looking for marketing services for my startup. But when I got an unsolicited email a few weeks ago from a vendor, I took a look because I knew we might need help soon. The email wasn’t …
Read more