Our approach to customer engagement and evidence is so different from what most companies do today that you may need to unlearn some bad habits. You see, most companies do what I call Random Acts of Customer Proof.
I’m sure you can relate. Especially if your company does things like this:
- The PR folks need a customer quote for a press release, so they ask a few customers
- A customer raises their hand and agrees to do a case study, so the 3 month process of writing a classic case study begins
- A sales rep needs a customer to do a reference call, so the company-wide email goes out looking for a reference customer
- The product marketing team wants more product reviews on G2Crowd, so they offer a reward to a bunch of customers if they’ll kindly write a 5-star review
This Random Acts of Customer Proof approach is bad for so many reasons, among them:
- Each need for customer evidence turns into a fire drill to find a customer to agree
- It is not efficient, scalable or reusable
- Because it is totally reactive, the customer proof is rarely aligned with the biggest questions, fears and doubts of your buyers
- It annoys customers to be pestered by different parts of your organization, asking for favors
SlapFive takes a much more strategic, surgical, top-down approach to customer engagement and evidence.
If you want to capture and unleash customer stories that have direct impact on revenue growth, you need to start by looking at your most important go-to-market strategies, initiatives, or campaigns, and align the stories you capture and unleash to them.
We have a 3 step process for doing this, that sounds super-simple, and actually is not that hard to do, but it requires you to open up your mind to a new way of thinking about customer engagement, and forget those classic case studies, testimonials quotes, and reference programs.