Configure a custom domain for your SlapFive Boards

By configuring a custom domain, you can make viewers of SlapFive full-page Boards feel like they are on one of your own branded web properties. Instead of having the URL of your Boards begin with ‘your_company.slapfive.com’, they will begin with ‘your_subdomain.your_company.com’.

Once you set up a custom domain, any viewers of your boards will be redirected to your custom domain.

The way you set up a custom domain is by creating a subdomain of your company’s domain, for example ‘voice.your_company.com’.

How to configure a custom domain

The first thing you need to do is decide is what prefix to use for your custom domain. We suggest something like ‘customer’ or ‘voice’, as in:

customer.your_company.com
voice.your_company.com

1. Have your IT department create a subdomain

Once you’ve decided on the prefix to use for your custom domain, make a request to your IT folks to create a DNS record for your subdomain using the following fields:

Type: CNAME
Name: prefix.your_company.com
Value: your_company.slapfive.com  (Make sure this is your SlapFive Program URL which can be found in your Client Settings.)

2. Enter your Custom Domain into your SlapFive Client Settings

Go into Client Settings, and in the Custom Domain field, enter your custom domain, which is the Name field from your subdomain expressed as a full URL such as https://prefix.your_company.com.

3. Let us know that your subdomain has been created and what name you gave it

We will add your custom domain to the SlapFive domain console, and generate a Verification String that we will give to you so you can create a CNAME record that verifies to SlapFive that you own the domain.

4. Have your IT department create a second CNAME record to prove ownership of the subdomain

Make a request to your IT folks to create a CNAME record for your subdomain using the field values that we provide.

5. Let us know that the second CNAME record has been created

We will verify the CNAME record in the SlapFive domain console.

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